I have alot of assets sitting within my account that I have no access until BinanceUS responds and unlocks my account. Now, it has been 3 days and I have not received any confirmation/acknowledgements from BinanceUS that my submitted documents have gained approval towards unlocking my account to gain access back to all of my assets. May 21, 2021, I notified BinanceUS to determine the delay and got no response. May 20, 2021, I notified BinanceUS to determine the delay for verifying all required documents and unlocking my account. I submitted all documents on May 19, 2021. May 19, 2021, BinanceUS responded requiring me to submit a selfie containing a statement on paper, my ID, a written address, and utility bill containing my address. We have now escalated your inquiry to the appropriate team for further assistance, we appreciate your patience while your ticket is reviewed.īinanceUS never reset my Google Authenticator. " Thank you for contacting Binance.US customer support.įirst and foremost, I sincerely apologize for the delayed response! I can assure you that you have not been overlooked! We have had an influx in customer responses over the past few weeks, and although we are trying our best to keep up, it is taking us a bit longer than usual to respond.
#Binance customer service wait time driver#
BinanceUS required a selfie of me holding my driver license. On April 29, 2021, I made a request to have my Google Authenticator to be removed from my account. My first initial request ticket 964625 was made This is unacceptable and the federal government will eventually intervene upon hundreds of filed complaints. I read many posts about how BinanceUS claims to be backlogged with tickets. All funds remain available in the wallets prior to me manually locking my account. NOTE: My current BinanceUS account contains multiple crypto assets. Later, I created a request ticket #1299637 and sent BinanceUS the reason why I chose to manually lock my account.
Therefore, I manually executed the option to lock my BinanceUS account using the lock option on BinanceUS on May 19, 2021. It is also important to note the Binance Case ID. On May 19, 2021, I noticed suspicious accountĪctivity on my BinanceUS account. Depending on how busy Binance support is, it may take a few minutes or a few hours for you to get a response. Customer service, please unlock my account. I submitted all of the necessary credentials to ID myself to unlock my account. If I lock my account for suspicious activity, they respond within hours but no greater than 1 day.
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